Why you’re not a social media expert revisitedAbout 18 months ago I wrote my first post about the dark world of social media experts. It was very popular and seemed to strike a chord with many folk but time has flown since then and to be honest nothing much has changed. However, I’ve been thinking once again about this subject and so I thought it a good time to revisit. In musical terms we always talk about the ‘difficult’...
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Ten out of ten from eight point nine.If you’re a regular reader then you’ll know I spend a lot of time pointing out bad customer service and engagement so it’s only fair that I bring you good examples too. As a coffee snob I like to use the artisan coffee blenders EightPointNine whose great new service allows me to blend coffee just as I like it, name it, and then they post it to me. It was my father in law’s...
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I wont beat around the bush, once again it’s time for a bit more expert & guru bashing. I need a release and a few new thoughts and observations have come to me that I want to share. So on with the bashing. When it comes to pseudo wannabes there are 2 categories. The bandwagon jumpers and the plain stupid. Both can be found on twitter and without having to read their tweets, you just...
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Pleased to have my fist guest on the blog. Welcome to Stuart and thanks to him for this post. If you’re interested in guest blogging here then do get in touch. I honestly believe Twitter is making the world a smaller place. I can’t figure out if I enjoy this fact or if I hate it, but either way it’s true and we all have to live with it. When it comes to Twitter, never underestimate that...
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My attention was brought to a new widget about to be launched called Tweetboard. It basically allows you to embed your twitter stream into your website. Well that’s nothing new really. End of post? No…. On the site there’s some intro gumph and a video.  Reading through this it sounds fantastic and revolutionary. What I don’t get is that it is sold as something that IS a...
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Twitter – The Favour Factory

Twitter is a great place to ask questions and get answers. Often though the question requires more than a simple textual answer it might need some kind of further input such as doing something. Many people offer the answer in the form of a free favour. Now offering favours is fine but twitter is a communication tool and if someone rang you out of the blue and asked you to complete the same task...
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