EVENT – Old Fashioned Customer Service And Engagement In A Very Modern WorldWhether you’re a business owner, middle management or a customer facing shop assistant; engaging with your prospects, customers or service users is absolutely vital and now is integral with providing the best customer service that you can. This interactive talk, yes you will have to give some input too, should leave you pepped up to go and engage with your customers in a meaningful and...
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How to market your business on a shoestring budget – surgeryFSB North Norfolk branch host a marketing surgery for you to come along and ask a panel of marketing industry experts who can take questions on a wide range of marketing based services including: Traditional Marketing – Guerrilla Marketing – Website Design – Internet Marketing – Video Marketing Social Media (Facebook / Twitter / YouTube / Linked In + more) Copywriting –...
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Damp thinking from The Waterfront.

Damp thinking from The Waterfront.Picture it. The Waterfront (a local music venue) management team are meeting and the subject of marketing comes up. They need to get the current website sorted and someone comes up with the idea that they could launch a competition that in exchange for designing and building their new website the winner will get a year’s pass to all gigs and nightclub nights. “Genius!” the room...
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Why am I chasing you?

Have you ever found yourself seemingly chasing someone or a firm in order for you to give them your business? I know I have. On more than one occasion I’ve done research and contacted a company either by email or by phone and perhaps been promised a call back or received a email delivery notification and then I hear nothing. So I call again or write a reminder. I’m a patient guy, a...
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Engaging with your audience

A little story to start with.. 3 years ago an electrician was fitting safety devices in kitchens. The biggest complaint from kitchen owners was the length of time it took to install and thus the bill was higher and downtime longer. He thought he could solve that problem. Then of course maybe fitters would be unhappy about having to charge less and so he asked his peers, other fitters, what if any...
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Falling from grace

Occasionally things go wrong in life. Occasionally we take our eyes off the prize, we lose our focus or we’re tempted by other things and as a result things simply go wrong. As humans we’re quick to jump to conclusions, judge and jump on those who fall around us and more so when the individual has put themselves on a pedestal of good standing. In business you are expected to hold a...
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