Waitrose: The difference a brand can makeA couple of years ago I wrote an article about my observations of customer engagment at my local branch of Focus DIY. The branch closed just weeks after I wrote the article as the Focus group went under (not as a result of my article I may add). Just weeks ago Waitrose opened their new store having repurpsoed the same building that Focus once occupied. We all know where Waitrose sits in the...
read more
Ten out of ten from eight point nine.If you’re a regular reader then you’ll know I spend a lot of time pointing out bad customer service and engagement so it’s only fair that I bring you good examples too. As a coffee snob I like to use the artisan coffee blenders EightPointNine whose great new service allows me to blend coffee just as I like it, name it, and then they post it to me. It was my father in law’s...
read more

If a job’s worth doing…

If a job’s worth doing…My late father left many legacies. Some good, some not so but one thing he taught myself and my siblings was that if a job’s worth doing it’s worth doing well. Perfection was to be strived for. This blog post is about that subject and how many seem to not bother. By 13 I could not only fix a puncture I could service my bike, by 14 decorate my room and I could fix a car before I could...
read more

The power of one

The power of oneI’ve been thinking today how powerful a single person is. At one end of the scale a single person can start a war and bring around peace or a single person can build a business empire and destroy it (Ratners). Then maybe at the other end of the scale a single person can choose to smile or be miserable and make or break someone’s day. The power of one is very powerful. In the world of...
read more
Here today, scone tomorrow – ASDA Fail! * Photo courtesy of Jac Meldrum My sister gets married in a couple of weeks. On a very tight budget her and her husband to be have been busy making preparations and organising their wedding. For the bit where you have more guests they are having cream teas and that requires scones, lots of scones I guess around 500 ish scones, a lot anyway! My sister approached their local ASDA some time ago to...
read more

Get passionate about people

Get passionate about peoplePeople are what it’s all about. We talk to, email, tweet, interact on-line and of course meet face to face with people. We form relationships and interact with people every day. I love meeting people and listening to them getting to know their stories. Learning how I can help them and knowing when I can’t of course. With the web 2.0 revolution I love the fact that people can connect and...
read more