Posted by Gary on Feb 14, 2012 | 1 comment
If you’re a regular reader then you’ll know I spend a lot of time pointing out bad customer service and engagement so it’s only fair that I bring you good examples too.
As a coffee snob I like to use the artisan coffee blenders EightPointNine whose great new service allows me to blend coffee just as I like it, name it, and then they post it to me.
It was my father in...
read more
Posted by Gary on Nov 2, 2011 | 57 comments
My late father left many legacies. Some good, some not so but one thing he taught myself and my siblings was that if a job’s worth doing it’s worth doing well. Perfection was to be strived for. This blog post is about that subject and how many seem to not bother.
By 13 I could not only fix a puncture I could service my bike, by 14 decorate my room and I could fix a car before I could...
read more
Posted by Gary on May 26, 2011 | 6 comments
I’ve been thinking today how powerful a single person is.
At one end of the scale a single person can start a war and bring around peace or a single person can build a business empire and destroy it (Ratners). Then maybe at the other end of the scale a single person can choose to smile or be miserable and make or break someone’s day.
The power of one is very powerful.
In the world of...
read more
Posted by Gary on May 25, 2011 | 6 comments
My sister gets married in a couple of weeks. On a very tight budget her and her husband to be have been busy making preparations and organising their wedding.
For the bit where you have more guests they are having cream teas and that requires scones, lots of scones I guess around 500 ish scones, a lot anyway! My sister approached their local ASDA some time ago to ask if they would bake the...
read more
Posted by Gary on Apr 27, 2011 | 0 comments
People are what it’s all about. We talk to, email, tweet, interact on-line and of course meet face to face with people. We form relationships and interact with people every day. I love meeting people and listening to them getting to know their stories. Learning how I can help them and knowing when I can’t of course.
With the web 2.0 revolution I love the fact that people can connect and...
read more
Posted by Gary on Apr 12, 2011 | 1 comment
Whether you’re a business owner, middle management or a customer facing shop assistant; engaging with your prospects, customers or service users is absolutely vital and now is integral with providing the best customer service that you can.
This interactive talk, yes you will have to give some input too, should leave you pepped up to go and engage with your customers in a meaningful and...
read more
