If you’re a regular reader then you’ll know I spend a lot of time pointing out bad customer service and engagement so it’s only fair that I bring you good examples too. As a coffee snob I like to use the artisan coffee blenders EightPointNine whose great new service allows me to blend coffee just as I like it, name it, and then they post it to me. It was my father in...
read more

So it’s been a while since my last post. Have I got nothing to say? Nope (well yes), I keep thinking of no end of ideas of posts but it’s simply been a lack of time for various reasons I’ll detail below. Last month I thought to myself “Christmas is coming that’s a great time to catch up on blogging” or catch up on this or that and a whole number of things but...
read more

In the film the 5th element we see Korben Dallas (played by Bruce Willis) chasing across space to collect 4 stones representing the 4 classic elements and then a 5th element, a women called Leeloo, which makes the other 4 ‘come alive’ in order to fire a weapon and ultimately save the planet. Know – Like – Trust we’re told are the 3 classic elements for people to do...
read more

People are what it’s all about. We talk to, email, tweet, interact on-line and of course meet face to face with people. We form relationships and interact with people every day. I love meeting people and listening to them getting to know their stories. Learning how I can help them and knowing when I can’t of course. With the web 2.0 revolution I love the fact that people can connect and...
read more

Whether you’re a business owner, middle management or a customer facing shop assistant; engaging with your prospects, customers or service users is absolutely vital and now is integral with providing the best customer service that you can. This interactive talk, yes you will have to give some input too, should leave you pepped up to go and engage with your customers in a meaningful and...
read more

I went to an event recently, rather than exhibiting I went to network, make contacts and catch up with some folk. I gained 2 valuable leads too which was great. While I was there I took the opportunity to listen to a couple of seminars about subjects that I already knew but I always think it’s good to listen to others talking about your subject as you can pick up things and it can teach...
read more