Get passionate about people

Get passionate about peoplePeople are what it’s all about. We talk to, email, tweet, interact on-line and of course meet face to face with people. We form relationships and interact with people every day. I love meeting people and listening to them getting to know their stories. Learning how I can help them and knowing when I can’t of course. With the web 2.0 revolution I love the fact that people can connect and...
read more
EVENT – Old Fashioned Customer Service And Engagement In A Very Modern WorldWhether you’re a business owner, middle management or a customer facing shop assistant; engaging with your prospects, customers or service users is absolutely vital and now is integral with providing the best customer service that you can. This interactive talk, yes you will have to give some input too, should leave you pepped up to go and engage with your customers in a meaningful and...
read more

Your Opinion Counts

Your Opinion CountsOn Saturday just gone we were taking a trip out down to Suffolk and on route popped into Focus DIY to pick up a can of wood stain to finish off the spring clean of our garden furniture. Probably excessive info but hey just setting the scene. So we went to go through the till and there as a bit of a queue and so as one does my eyes were wondering and I spotted a ‘comments’ box on the...
read more
How not to use social media – exhibit a.I went to an event recently, rather than exhibiting I went to network, make contacts and catch up with some folk. I gained 2 valuable leads too which was great. While I was there I took the opportunity to listen to a couple of seminars about subjects that I already knew but I always think it’s good to listen to others talking about your subject as you can pick up things and it can teach you...
read more