Pleased to have my fist guest on the blog. Welcome to Stuart and thanks to him for this post. If you’re interested in guest blogging here then do get in touch. I honestly believe Twitter is making the world a smaller place. I can’t figure out if I enjoy this fact or if I hate it, but either way it’s true and we all have to live with it. When it comes to Twitter, never underestimate that...
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How to write a letter of complaintMost of my working life I’ve been involved in some sort of front line customer service role.  This of course involves dealing with the ups of praiseworthy customers and the downs of complaining ones (very rarely these days I have to say). There are 2 types of complaining customers. Those whose complaint is genuine and those that it is not. Often the latter will use aggression, anger,...
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Customer service died with my grandad.Popping into a local supermarket to pick up a pint of milk I skip to the self service checkout where a shop assistant stands surveying his self service checkout kingdom. A couple of beeps later I’m out of the shop and on the way to the car. I managed to walk into the store, over to the milk aisle, back to the checkouts, through them via self service and out of the store without a single...
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Social media is dead, long live social media.I don’t know about you but I’m starting to get a little tired of hearing the phrase ‘social media’. I guess it’s helpful as an umbrella term but it’s over used and abused. Also I’m not entirely comfortable about the phrase itself. Here’s the thing. Since the moment that AOL disc came through the post I was most attracted by the connection and social...
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